Thursday, November 27, 2008

'Aspirational' not inspirational teachers

My two teenage boys are 15 today. They’re twins and as different as the sun and moon. One’s tall (6’3”) the other shorter (5’7’), one is left-handed, one right-handed, one loves music and drama, the other maths and science, one’s chatty, the other quiet. Having twins is like running a live genetics experiment. It also allows you to do double-blind trials (only joking).

I often show their pictures at conferences and explain that much of what I’ve learnt about technology and motivation has come from observing or talking to them. As their mother drove me to the station we were talking about their teachers. It stuck us that they’ve had two absolutely aspirational teachers in their life, neither who work in schools. I use the word ‘aspirational’ as I think it’s what marks the following observations apart from the traditional ‘inspirational’ model. This is not to decry the many excellent teachers they’ve had in schools. (There’s some outstanding teachers in their school and I’ve been lucky enough to witness the drama teacher and others give absolute master classes in teaching.) It’s just that there’s more to life than school.

Howard – master teacher
The first is a guy called Howard Mayes, who teaches them both Tae Kwon Do. Both boys love and deeply respect this guy, who’s been teaching them four or five times a week for six years. Howard loves what he does with a passion, enjoying teaching and training as much as the hundreds of students aged 3-63 that attend his classes. He’s also a master psychologist, knowing just when to praise and when to correct. He’s taken his students to world class level (including one of my boys who won a silver medal at last World Championships), the other has won medals at national level. Even more impressive is the way he’s taught our boys to teach others. They now get paid to teach younger kids, under his supervision, and have learnt stacks from this experience. Interestingly, in school, they are rated rather low on marks in PE, as they don’t like rugby or football!

As parents we owe Howard a lot, and I can’t praise this sport enough. Originally from Korea, via Chine, Tae Kwon Do has become a massive sport with more practitioners worldwide than any other martial art. Indeed, it is more than a sport, as it focuses on control, trust, self-discipline, respect for others, concentration of mind, flexibility, high levels of fitness, as well as defence. Just as importantly, it’s about instilling intrinsic motivation in the person. The pupil strives to become the master by mastering themselves. Many parents are turning to disciplines like this, as it develops the whole person, giving them a range of useful life skills.

Phil – maestro teacher
OK, now for the second inspirational teacher. This guy Phil is my boy’s (the musical one) drum teacher. He’s over 60 but as lively and quick-witted as any 20 year old. Phil has taught drumming to hundreds of people, sometimes teaching the sons and daughters of those he taught years ago. Again, he’s a master with young teenagers, taking them at just the right pace, with lots of encouragement but also doses of discipline. He organises master classes with famous drummers and gets them to help out at gigs. Phil has the experience and personality to be a great teacher. This, for me, matters a lot. Playing the drums has opened up a whole new world for my son. He’s been introduced to jazz, swing, samba, percussion and all sorts of musical styles and now plays in a band of mixed age every Friday night. He loves it when the old guys get on down with Mambo No 5.

Of course, Phil really knows what matters and that’s practice. This is what distinguishes many school teachers from people like Phil. School teachers are not, in my experience, big on homework, because they place undue emphasis on the classroom and their own role as teachers. People like Phil see their role as mentors. The classes are just the starting gates. It’s what they do on their own that counts.

Lessons learnt?
Sorry, if this all sounds like proud dad stuff, but the important lesson here is that, for many parents, the learning outside of school is often of a higher quality than that in school. Why is this?

The lessons, for me, are clear:
1. Mixed-age peer groups are often better than single-aged peer groups
2. Trained teachers are not always the best teachers
3. Teachers have to really love what they do
4. Teachers must win the respect of their learners
5. Teachers must win the respect of parents
6. Teachers have to like the kids they teach
7. Teaching must be aspirational
8. It’s all about practice
9. Learners like being asked to teach
10. Schools need to embrace those who teach outside of schools
11. Good teachers make students aspire to succeed

This last point is important. Inspirational teachers seem to me to be performers and often appear to be the ideal. Great teachers play a more important role, making learners aspire to higher levels of achievement. They understand that it's not about the teacher but turning the learner into a teacher to both themselves and others. There's a big difference.

My kids hate missing any lesson from these two guys, which is a little different from their attitude to school. I would like to see at least one afternoon a week given to paid external teachers. At the very least I’d like to see external teaching and learning recognised by schools and examination boards. Shouldn’t a student who is at the absolute peak of physical fitness, trains five times a week and competes

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Monday, November 24, 2008

Leadership training – cause of credit crunch?

Leadership – the egos have landed
When I asked the Head of ‘news-presenter training’ at the BBC to give me a pithy statement describing what it was like training TV presenters, she said just four words, ‘The ego has landed’. What she meant was that taking a journalist and turning them into a TV star puffs them up so much, they become almost unbearable, assuming God-like qualities and knowledge on subjects they know nothing about.

Has the cult of ‘leadership’ contributed to megalomaniac behaviour that ultimately led to the financial crisis? All of this leadership lark is quite recent. For years we got by with management training, good old sensible stuff about being nice, clear and organised. Then, around the Millennium, the training world went all evangelical about ‘Leadership’.
Now the last thing you want to do with a bloated ego is feed it a diet of hubris. These guys (and it’s mostly guys) lap it up – it turns them into Ken Low-like monsters. When you over-inflate a balloon it floats away and is no longer grounded. They think they’re omniscient and omnipotent.

Leadership training
Leadership training may be partly to blame. With no solid core of theory it’s a potpourri of ideas. The cult of leadership, a relatively recent phenomenon, was grabbed with glee by the training community. A mishmash of management theory, culled from a few airport management books, they put their slides together and became leadership zealots, simply padding out the word ‘Leadership’ into a course, a miscellany of mumb-jumbo. No end of half-baked leadership consultants, who couldn’t lead a dog up a garden path, came on strong. Suddenly, it made trainers feel that they were at the leading edge of the organisation, training the leaders of tomorrow. In fact, they were goading their leaders to act even more irresponsibly.

First there was massive confusion in the field, with theories covering almost every logical possibility. We have Charismatic, great man theories (born not made), Trait theories (key qualities), Contingency theories (look at the environment), Situational theories (choose differently for every situation), Behavioural theories (one can simple learn how to lead), Participative theories (collaborative and inclusive), Managerial theories (organise and reward), Transformational theories (leaders inspire followers). You pay your money and take your choice.
Complex behaviours and skills are reduced to simple geometric diagrams, a pyramid here, an interlocking circle here, a four quadrant typology there. Leadership training became a byword for contradictory theories and over-simplification. A few choice quotes are thrown in, preferably from historically famous leaders, some interactive exercises, straight out of traditional management courses and you’re off.

Leadership and risk
An insidious feature of some gurus and courses was that leaders were encouraged to be uber-risk-takers. Risk taking (sometimes under the guise of innovation) became a badge of honour. The slightest hint of weakness was frowned upon. This led to Leadership programmes that weren’t big on managing risk; that was left to Boards and governance bodies, packed with their chosen friends. Non-executives are largely the personal friends of executives in the UK, and the risk register seen as rather old-fashioned and quaint management method, given cursory treatment at board level. Actually the main risks sometimes don’t appear at all. In practice, leaders in banks couldn’t manage risk, because they couldn’t work out what risks they were running.

Leadership gurus: a culture of narcissism
Tom Peters, Marshall Goldsmith, Stephen Covey, Tony Robbins.... they are certainly part of the problem. (Funny how you don’t get women leadership gurus, a credit to their gender and good sense.) I‘d call these false prophets, as they are basically song and dance men, all performance and no substance. It’s good old fashioned preaching with stories, parables, miracle cures, and live performance.

Tony Robbins, a narcissistic Neanderthal, is typical. A tax cheating (convicted), plagiarising (convicted) fraud. His ideas on health are stupid, but harmless. What’s harmful is his use of bogus studies – he quotes a ‘Yale study’ that shows that the 3% of Yale students who wrote down financial goals became richer than the other 97% put together (actually an urban myth). His leadership nonsense is based on training’s shameful cult – NLP, and James Randi has famously exposed some of his techniques as snakeoil scams. This is what passes as high quality corporate motivational and leadership training.

Tom Peters is not far behind with his little parables and maxims. He’s an all too common type in this field - a man devoid of theory. His first book In Search of Excellence with its 7 ‘S’s and 43 excellent companies turned out to be complete rot. Over a third of these companies were in serious financial trouble within five years of the book being written. There was even a book called In Search of Stupidity that satired his approach. Peters had simply picked large behemoths that were dominant in their stable markets, as soon as these markets changed they were too big and stupid to change. He also confessed to having faked the data in the book.

Robin Sharma, lawyer turned leadership guru, with his little poems on the fridge door. The more expensive the speaker, the more fatuous the content. If you’re in any doubt as to the phoney, hokey nature of this guy, watch this.

Why are so many people suckered with this stuff? David Hume explained it all in his masterpiece essay On Miracles (1748). Firstly, we all have an overactive sense of wonder which means we are easily drawn into aspirational ideas, the more miraculous the better. Secondly, our gullibility is increased when we actually want to believe something, and the people who pay to see these guys talk, and buy their books, are believers before they start. Hume was talking about Jesus and religious superstition, but the parallel with leadership training is obvious.

Leadership gurus: a culture of celebrity
An offshoot from the culture of narcissism, leadership training became the last refuge of washed out celebrities and sports people. I can’t tell you how many dull sports stars of yesteryear I’ve heard mumbling out platitudes between their schoolboy anecdotes. Football players rarely play this game as they barely made it through high school. So we’re left with an assortment of oddball sport people. The problem here, is that many sports, such as golf, tennis, swimming, track etc. are devoid of key management skills. These are obsessive, solitary creatures, who spend much of their lives training in isolation. It’s a solipsistic world. Even in team sports, there’s a coach or manager who has to make the strategic decisions and get them organised.

Leaders: Type 1 Megalomaniacs
Fred Goodwin, ex-CEO of RBS, refused to use the word ‘learning’, insisting on ‘training’. This was the man who insisted on staff at the Clydesdale wearing the company tie, an egomaniac, proud of his ‘Fred the shred’ moniker. His bank, now 60% in public ownership, he managed on fear, with the HR department that could be best described as a casualty department. This is the leader who took out a writ against a Sunday newspaper because it had the temerity to question the wisdom of his megalomaniac monument building around the new HQ. In the end he turned out to be the leader who couldn’t calculate risk and took RBS’s share price from 442p to 50p, made £15.5 million in salary in four years, and walked away with a £8.4 million pension pot. Is he contrite and has he shown any remorse? No , Good-win is a bad loser – thankfully now shredded.

He’s only one of a whole rack of ‘bankers’ (you know what I mean) who trousered £54 million in just five years, others include; Adam Applegarth (Northern Rock), John Varley (Barclays), Stephen Green (HSBC) and Andy Hornby (HBOS).

Leaders: Type 2 Barrow boys
Is anyone seriously suggesting that Alan Sugar is anything other than an ill mannered boor? Do we really want to hang on his every bad word about making money? The Leader who said, about women, "You're not allowed to ask, so it's easy, just don't employ them”. The whole ‘Apprentice’ thing looks decidedly grubby in this climate, with Sugar playing the bully and the participants devoid of intellect, talent and even good sense. If these are the ‘Leaders’ of tomorrow, god save us. This type will do anything to make money.

Leaders: Type 3 Crooks and hucksters
What about those four automobile CEOs who immediately after stating that they’ve laid off tens of thousands of workers and demanded billions in support, refuse to give up their fleets of private jets (yes fleets). These guys have annual salaries in the tens of millions and they only travel in private jets and some have negotiated that their wives will only travel in private jets. These guys had so little management insight that they continued to produce gas guzzling SUVs while foreign car makers decimated their market share. These leaders are self-indulgent crooks.

But the King of the hucksters is Ken Low or Enron fame. These guys deliberately set out to steal from customers and shareholders. It’s all about amassing personal wealth and nothing will stop them and their well-paid advisors (Andersons – remember those crooks?) from achieving their goals. I admire the US’s approach to this type of fraud – they haul them off in cuffs. In Europe, they get away with it.

Lions led by donkeys
‘Leadership training’ plays to a culture of narcissism and celebrity that feels the need to promote egos way beyond what is reasonable. It produces Type 1/2/3 leaders. It’s a world that says, ‘We’re all losers, so let’s worship the winners’. And where did these leaders take us? They robbed us and their organisations blind, with bonuses and share options disengaged from performance.

Cool, calm analysis and intellect was replaced by mission statements and hubris. These so called leaders had to behave like religious figures, exhorting others to strive for more, pushing everyone faster and faster. Missions replaced good sense and debt became a virtue, not a vice. Believe me these banks and investment companies all had ‘values’ and training on ethics. It would seem that it never got near their so-called leaders.

If we’re looking for academic leadership, we need look no further than Drucker, who hated the idea of ‘Leadership’ and ‘Leadership’ training, or Jim Collins, who took hard empirical evidence, from thousands of companies, to see what really made good leadership (not necessarily good individual leaders). Not surprisingly, his conclusions contradicted almost all of the ‘false prophets’. God leadership turns out to be good management. Steady, analytical, smart people who know how to deal with others. The good thing about Collins is his focus not on isolating good leadership but in seeing what makes a good organisation tick.

We could do worse than scrap ‘Leadership’ courses and all the hubris, and get back to simple, sensible management training.

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Sunday, November 23, 2008

Mozart effect – a requiem

Myth
I spoke to a very smart woman, and learning professional, who was sitting next to me at a black-tie dinner last week, who extolled the virtues of playing Mozart to her children when they were very young and when they were learning. This, she claimed, had been proved scientifically to improve IQ and their ability to retain knowledge. She even extended her claim to the foetus. It was the vehemence and absolute certainty of her claim that made my bullshit alarm scream away like a banshee for the next hour.

Sparked off by a paper in Nature by Rauscher, Shaw and Ky (1993), which showed a small improvement in spatial reasoning score (very specific), the effect lasted no longer than 15 minutes, then disappeared. The theory also disappeared, as several follow up studies could not replicate the effect.

There’s usually a villain in such stories and in this case it’s Don Campbell, who published The Mozart Effect (1997) and The Mozart Effect for Children. These books are, quite simply, bogus. His claims bear no resemblance to the actual research and, if you have this idea floating around in your brain, it’s largely down to him trade-marking the effect, then publishing these books, that were then taken up by lazy ill-informed journalists. This is how it ended up in the minds of many parents and teachers. It was even funded and applied in some states in the US, notably Georgia and Florida.

Rauscher herself, disclaimed the idea, saying that they had made no claim linking the playing of Mozart to intelligence. Chabris and Steele in a meta-studies paper in 1999 put the nail in the coffin by showing that such effects are merely the result of short-term and temporary ‘enjoyment arousal.

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Saturday, November 22, 2008

The Ambassadors – look and learn

I’m in London at least once a week and always take time out to get to a gallery, museum, exhibition or the theatre. The National gallery is perfect for a quick one hour browse but it’s big, so I usually pick one room or have a specific artist or painting in mind. Last week it was Holbein.

Have a look at this wonderful picture. It’s huge, painted in 1533 of two men aged just 25 and 29, young and still learning. And that’s precisely what the painting is about – learning.

Dress and learning
The two figures represent the secular (left) and the clerical (right). The guy, on the right, wears a black hat and cloak, a colour that symbolised intellectual, introspective qualities and learning. This meaning survives in the black mortar board and cloak seen at University graduations. The guy on the left is a worldly learner, a man of action (see the dagger). Even the floor pattern upon which they stand indicates the Macrocosm, Pythagorean and Platonic themes, with the four ages of man, four seasons and four elements (earth, air, fire and water).

Objects and learning
It’s an unusually large painting but it is the stuff in the middle that has courted most attention. At first glance it looks like a jumble of objects, but it has lots of significance in terms of learning. It’s actually a full curriculum with lots of sophisticated allusions.

Man is the measure of all things here and it is man’s encyclopaedic knowledge of the earth and heavens that is being shown. There’s the distinction between the celestial heavens on the top shelf, and earthly, terrestrial pursuits on the bottom. There still exists this distinction between knowledge and skills, or academic and vocational, in most modern curricula. Indeed it is a full curriculum that is being shown on these shelves; the Quadrivium with four of the mathematical sciences (arithmetic, geometry, music and astronomy) of the seven liberal arts. You have to see this as a bold statement reinforcing the move towards learning as being both practical and academic, unlike the scholastic Medieval curriculum that had gone before. A similar distinction is made between the daring dagger on the left and the hand on a book on the right.

There are books, but there’s also the practical application of knowledge through the instruments of cartography and music. There’s even an allusion to the virtue of mathematics in business through a business arithmetic book. Remember that this was the first flowering of the printing press, commerce and the free exchange of cross-curricular ideas across Europe. Mathematics, then, as now, was a subject central to both practical and philosophical and theological inquiry. The debate still rages today.

But what I love most about the picture are the allusions to the frailty and limitations of the human learner. The broken lute string refers to the difficulty in establishing harmony in human affairs. The imperfections on the faces of the sundial and the illusion of the skull show the limitations of our abilities and endeavours. The skull is quite simply bizarre. It represents mortality and the painting was probably hung alongside a doorway so that you eventually see its grinning face in proper perspective as you walk past. This was the age of plagues, where death was literally on one’s doorstep.

Crucifix
The crucifix peeping out from behind the curtain top left seems to have a unification of the churches function. I’m not so sure, but that’s what’s so great about this painting it can be interrogated for ages and there’s lots of ambiguity. When I first saw this, to my secular mind, it suggested the influential, but retreating role of religion (Hendry VIII is best known for rolling back the power of Church).

Conclusion
The painting shows us that learning is important. It takes us beyond the surface of appearance and earthly or over-abstract affairs. Learning is a matter of balance. This is a lesson educators even today have not fully grasped. The curriculum and learning is still hopelessly mired in old categories. We still teach Latin in schools, maths isolated from its applications, music on classical instruments played by only a few...... The balance between knowledge and skills has still to be addressed over 500 years after this was painted. Next time you have a spare hour in London, go see this masterpiece.

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Thursday, November 20, 2008

Comedy e-learning awards

Inspired choice
Another awards bash. Marcus Brigstocke, comedian often seen and heard on TV and radio, was an inspired choice. He opened the World Open Learning Awards by saying welcome to the ‘World Of Leather Awards’, so it was clear that he wasn’t going to take the evening too seriously. And more power to his funny bone. He’s a stand-up comic and not so much an awards ceremony as a fantastically funny comedy set, where he used his considerable observational humour to ridicule the hotel, meal, winners, sponsors and guests. No one was spared. It was priceless.

It started late, so most the guests were well oiled when he took to the stage after an introduction by the sponsor, the Daily Mail! Yes, the Daily Mail. He started by ribbing them mercilessly. His mother reads the Mail, which he described as a broadsheet for people with short arms, and he always knows when she’s read something awful in the Mail as she starts her sentence with ‘Well the thing that really frightens me is...’ (immigrants, Europe, labour politicians, yobs, youths, unemployed etc.) Lord Northcliffe founder of the Mail, famously said that he wanted to give people ‘a daily hate’. It became a running gag.

Audience
We then had him asking the audience where they came from, with a few choice ripostes:

West Country – you see that thing in the centre of the table (a candle) that’s fire, you don’t touch that.

Scotland – they’ll be begging for food at the border soon. The Celtic Tiger; mangy, smokes sixty a day, drinks shorts and eats chips.
Birmingham – the bullring will look great when they take the bubble wrap off, not a place where the inhabitants suffer from a surfeit of regional pride.

Anyone from Norwich? Gimme-six, an entire city with only two surnames, no wonder the Norwich Tourist Board say it's coming into its own (some gasps at that one)...you get the drift.
I won't print what he said about the Germans. Very awkward for me as I was sitting at a table with some delightful folk from Munich! Thankfully they took it in good humour.
Hotel
The Paragon Hotel was called the Paradox Hotel and although he liked the ballroom ‘you’ve always got to worry when the foyer smells like old carpets’. Spot on with that one. The rooms were little better than doss house standard. It wasn’t advisable to walk on your room’s carpet, even with shoes. He asked us all to applaud anyone who tried to eat the poached pear dessert. They were so hard that spoons were bent trying to scoop bits off – the rubric pear, he quipped.

Winners
But his best material was kept for the winners. When he read out the shortlisted Royal Bank of Scotland and their programme ‘Understanding Business’, the entire ballroom exploded into laughter. RBS then actually won an award for another entry, and I swear that ten people got up on the stage – no wonder they’re losing money.

Then there was an award to the BBC for (I kid you not) ‘Safeguarding Trust’, more hilarity, then the BBC again with ‘Leadership Essentials’ and ‘Coaching for leaders’, our table was poorless with laughter. Don’t get me wrong the guys at the BBC do great stuff, but oh the irony. As he said, ‘sometimes the jokes just keep on writing themselves’. There was by now a curious correspondence between real world disaster stories and winning training. A statement was read from the judges that said they had awarded the BBC the award because it had been taken by 21,000 people, an astonishing take-up. True, Marcus said, he had also taken the programme, as it was compulsory. Even the BBC people were laughing like drains.
You wonder about trainer's ability on the marketing front when the presenter can barely pronounce the title of the programme. We had some real gems:
European Pedagogical International Computer Training Licence - Pedagogical!
West Midlands Local Government Association West Midlands Coaching Pool Partnership West Midlands Coaching Pool Programme - Was this a record beating title for playing pool?

When a shortlisted NLP programme, made for the bank First Direct, was read out it felt like the 1990s. Surely this old nonsense has had its day? Reed Learning won Learning Organisation of the Year, taking us back to the 1980s, and the penultimate award seemed to be for best building, won by the no doubt fascinating, flipchart equipped Moller Training Centre. Suddenly it all felt like the 1970s.

However, it all ended on a high as Charles Jennings won the Outstanding Contribution to E-learning. Marcus was puzzled by the choice of James Brown’s Sex Machine when Charles walked to the stage, or is there more to Charles than meets the eye? And well done to the other two in this category – Laura Overton, tireless campaigner and Neil Lasher, who had a Grand Prix car on his stand in the exhibition.

My favourite gag of the evening was, ‘Only 36 shopping days to Christmas, except if you’re a bloke, then there’s only one.’ So congratulations to the organisers for a great night, a night when an industry learnt that it was OK to chuckle at itself. After staggering to bed at 3 am, I had to get up at 5.45 the next morning to catch a train - I was in dire need of Durham County Council's shortlisted 'Substance Misuse e-Learning Solution'.

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Tuesday, November 18, 2008

Mind games for christmas












I’m not the greatest fan of black tie dinners but I did have a real hoot at the e-learning awards, where our table (Caspian Learning) won the award for best game/simulation. These guys are smart and really do understand the role of games in learning. This is probably the most exciting field in e-learning at the moment. The software is good, the price finally reasonable and the results outstanding. It led to some interesting chat on the role of games in technology and learning.

New to the game
This Christmas, games’ ads on TV are no longer just gunfests and smackdowns. It’s whole families on sofas playing the Wii, older couples playing Brain Training on the Nintendo DS and everyone exercising on Wii Fit. The industry has finally raised its game to break free of the traditional laddish genres. The new Nintendo DS has two cameras and allows you to create an avatar (of yourself, to insert into its downloadable games). This is personalised learning taken to the max. It’s a whole new ball game and the floodgates are now wide open for fun and games to enter all sorts of new territories.

Game shape the future
Games, it could be argued, are now shaping the future of technology itself. By revolutionising input devices and interfaces, games and gadgets have redefined the user experience. It started with comfortable controllers for consoles, then add-ons like steering wheels, guns and other real-world things you could hold in your hand. Then came gyroscopes and the detection of movement in real time and space with the Wii. Tilt detection in devices like the iPhone/iTouch allow you took at satellite images, tilt the screen and see the landscape tilt into 3D. Guitar Hero and a raft of other applications gave you a near-real experience of playing the guitar or drums. Games input devices became wireless as did the devices. The new Nintendo DSi has the full web page on the top screen and a magnified section on the bottom screen. On graphics, games have led the way, technically and aesthetically, influencing the movies, television and advertising. AI is now largely advanced in the games world. All of this is happening at breakneck speed in a highly competitive market. Where else would young people queue up all night to spend £50 or £300 out of their own pocket on a game or console? How much do you think they spend on traditional learning?

Two can play at that game
A feature of many games is the online dimension, where you can play others, compare scores, download and upload. My two teenage boys are quite comfortable in chatting with guys from the US “Hey dude, what’s it like in England?” using VOIP before proceeding to massacre each other online. Guitar Hero allows four mates to form a band and online gaming involves cohorts of thousands, even millions. World of Warcraft has become a global phenomenon and don’t forget Disney’s Penguin Club and dozens of other successful online gaming environments. Games have come to define web 3.0.

Social gaming
Social networking has also embraced viral casual games. Facebook is fast becoming a games platform, a good example being Caspian’s Christmas Game, where the viral nature of the game and presents sent, has given it real viral qualities. Forget Christmas cards, send someone an online present. Social gaming is getting very BIG, very fast.

Mobile gaming
Games are a vital component in devices such as iPOD touch, where the cleverness of its tilt technology allows new forms of gaming. This has become the way in which the device is marketed. Although mobiles have different operating systems, screen sizes and capabilities, almost all mobiles have Java, which turns them into little computers. Downloaded games is therefore big business. The iPhone and Google’s Android are creating whole new game markets as they’ve encouraged external developers to create content. Mobile games are HUGE.

Mind games
The name of the game should now be mind games, where you play to learn. It’s the antithesis of all that page turning stuff and, as Caspian have shown, be superior in terms of learning outcomes. Many of the basic problems in numeracy and other subjects and skills could be alleviated by the simple introduction of games into learning. The research by Derek Roberson, now peer reviewed and published is very clear – it works. Just sprinkle a little of the magic dust of games into learning and you solve the root cause problem in numeracy – motivation. Games are pushing the boundaries on technology, interfaces, software, leisure, movies and interaction. Education and training is now fair game.

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Friday, November 14, 2008

Rapid tools: more bubble machine than bubble












It’s not that the Rapid Tools market is a bubble, it’s a bubble machine, with thousands of little fragile bubbles all floating out and popping within seconds of their creation. Most of these tools and VLEs have the longevity of a fruit fly.

Tools buyers as false starters

I once worked with the CEO of Linguaphone, one of the biggest companies in the languages learning market. They sold CD-ROMS and online stuff to teach you how to learn French, Spanish, Italian, whatever. One day he confessed that that his real market wasn’t language learners at all. Their marketing term for their customers was ‘false starters’, people who wanted to learn a language, buy the product, get started, then crash and fail. He whispered that he had made millions from selling shelfware to people who didn’t learn a damn thing.

Is it the same in the rapid tools industry? Are the buyers, by and large, false starters? Are they being sold the illusion of quick and easy quality content, then get hit with the fact that it’s not so easy? On the whole, I think this is the dynamic in this market. Making these tools has become easy, selling them darn impossible. With sites and blogs galore publishing Top 100 Tools lists, is there any other market where there’s more tools, one for one, than clients? With the price point low and cost of sale high. It’s damn difficult to make money here.

Word doesn’t make you a novelist

A hammer doesn’t make you a carpenter, Excel doesn’t make you an Accountant, Powerpoint doesn’t make you a good speaker... I could go on, and often do, but you get the point. The question is, does this market, its buyers, and investors, really get this point? What percentage of the overall task becomes more productive with most rapid tools? Less than 5% I’d say. Most of the real effort is in design, graphics etc.

Quantity not quality

Templates for screens and questions are fine, but this leads to the Powerpoint problem. The end result is usually a series of mind dumbing, stab-point, text heavy, clip art rubbish. It traps you into a page-turning, manual on screen model, when many of the learning tasks demand more, much more. Just as the e-learning market was starting to produce a broad canvas from simple through scenario-based up to simulations and games, it plunges itself into a quantity not quality model.

Clip-art clowns

With rapid production, as soon as you need images, the clip-art clowns come out to play. Sure you can clip-art away, and infantilise both content and audience, but don’t pretend this is serious learning. I’ve seen medical e-learning programmes dealing with chronic diseases and terminal illnesses clip art the subject to death (sic). Health and safety, compliance – you name it, someone will clip it, trivialising the subject.

Lord Privy Seal

Or you can Google image search and come up with a series of disjointed photographs. The BBC used to have a Lord Privy Seal rule when teaching people about editing. When mentioning this person, you don’t simply show a picture of a Lord, followed by a picture of a WC then a seal. Image to noun stuff is hopeless. They had a point.

Graphics is a skill and most people don’t have this skill. A few cheap brushes and a paint-set doesn’t make you an artist. It doesn’t even make you a basic and competent graphic artist. So why should a basic authoring tool and a graphics package make you a competent content designer?

How do you monetise Rapid e-learning?

Model 1: Communities ain’t cash

OK, let’s create a community. Fine, if you want some dodgy stats to impress investors, but not if you need to generate income. Communities are largely free, fickle and feral. It’s damn difficult to get them to pay, they’ll jump ship at the drop of an ad and take more than they give. Communities are the domain of not-for-profit ideas, like Wikipedia. Crazy strategy. High risk, low reward.

Model 2: Tools as Trojans

Some use their tools as a Trojan horse, leading to real revenues with real margins. Typically, it will be a door opener, with all the baloney about how you’ll be able to make this stuff yourself with little or no previous experience or skills. Then, when you buy it, realise that’s not on, you come back and get them to do it for you. And by the way we’re a licensed reseller for this, that and the next thing. A ‘going nowhere quickly’ model. Low risk, low reward.

Model 3: Forget tools, go bespoke

Some realise that the best solution is to simply make stuff. Sell on the illusion that’s it’s a quick DIY solution, then do it for them. This is Kineo’s very successful model. They’re a bespoke e-learning company with a stripped down process. They never meant to be bespoke, but that was the only way they could make money. This, in my view, is a reasonably smart model. Low risk, medium reward.

Model 4: Sell out

Tools need a brand along with the money, geographic reach and marketing expertise to market and sell that brand. The only people who think this is easy, or cheap, are technical people, often the brains behind the tool, and people who have never run a business, which is almost everyone in education, training and development.

To cut to the quick, to be successful you need to sell your company to a bigger player and ride on the back of their ‘suite’ of tools approach and their clout on global branding and marketing. This is what happens to good tools. They get bought. Selling out is the way to success, usually to a global software company. This may be the best and only way to making lots of moola. High risk, high reward.

Model 5: Go it alone

Ok, you’ve developed your tool and want to make money but don’t want to do any of the above. You’re a pure tools player. Problem is, no one’s ever heard of you and getting them to listen costs cash. Disastrous model. High risk, certain failure.

Don’t get me wrong, good tools are good things, but how many tools does one need in this market? People have short memories. We had dozens of LMSs and LCMSs and VLEs emerging around 2000 and by 2003/4 the market had consolidated into a few winners Saba, Blackboard etc. This was consolidation by attrition, not acquisition. In my 25 years in this industry, I’ve seen hundreds of tools created with 99% of them ultimately dying a quick, sometimes painful and lingering death.

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Moogle takes off!






After their rip-roaring success with Rocket Coursebuilder, the guys from Rocket have launched Rocket Moogle; an open source, VLE, LMS, LCMS, CMS, repository, community building, media sharing, curriculum planning, virtual classroom, talent management, e-portfolio, synchronous and asynchronous, web delivered, portal and search engine. A multilingual, AICC, SCORM compatible, end-to-end, enterprise-wide platform.

It allows you to design, create, author, edit, launch, publish, communicate, collaborate, personalise, reuse, assess, timetable, distribute, track, administrate, survey, index, schedule, manage, ROI, report, certificate, customise, promote and sell; online, offline, distance, adaptive, self-paced, blended, stand-alone, formal and informal learning.

When it comes to learning platforms, we all know that a complex system that does not work is invariably found to have evolved from a simpler system that worked just fine, but this hasn’t stop Rocket from forging ahead with even more functionality. In an innovative approach to personalised learning, Moogle tracks your behaviour online and offline categorising you as Millennial, Generation Y, Generation X, Baby Boomer, a foetus or dead. It then delivers learning targeted at your generational learning style.

Intuitive, easy-use, user-friendly, affordable, scalable (infinitely), secure, fully integrated, just-in-time, feature-rich and ready-to–use. Integrated with web 2.0 tools including Blogger, FaceBook, MySpace, Skype, Messenger, RSS, Second Life, iTunes, Flickr and Twitter.

What’s more, it runs on PCs, Macs, all mobiles, PDAs, Blackberry, PSP, Nintendo DS, Xbox, Playstation 2/3, Wii, iTouch, iPod, e-books, sat nav systems, some digital cameras and pagers.

Already selected by several Global banks to provide compliance training, thereby protecting them from their employees, it also provided their regulators with BOS* reports to prove that every possible effort was made to learn without putting people off selling. *(BOS – Bums On Seats)

Written by a 2-bit company who don’t like competition 1-bit, it’s Rocket science!

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Wednesday, November 12, 2008

All of the Above - how to cheat Multiple Choice questions









Forget objectives, start with questions

I never liked the 'start with the learning objectives' advice on designing content, and preferred to start with writing and polishing these objectives as test items. This seemed that much more real, practical and relevant than forced 'Mager-like' objectives. Get the assessment right and the rest seemed to follow. This, I suspect, is why students much prefer to get past test papers to establish the real contents of a course.

Of course, writing good test items is far more difficult than many imagine, which is why many tests and not really tests of understanding, merely tests of recall. An interesting way of coming at this problem is to do some reverse engineering. Ask how students can cheat their way through a test.

There's the usual crib notes. The best I heard was, remove the lable from a bottle of orange juice, writing the crib notes on the back of the label.paste it back on, then drink orange to reveal the notes. But let's assume that pure cheating is out. What are you left with?

Second-guessing the test designer

Many multiple choice questions are poorly written. What better way to expose these errors than write a crib sheet for learners? So here goes with my 20 ways to cheat Multiple Choice tests:

1.    Skip the hard questions, mark them with a cross, and go back to them. This means you’ll not lose marks for unanswered easy questions.

2.    If in doubt choose ‘C’, poor questions designers do not truly randomise the right options and have a bias towards ‘C’. Next best is ‘B’.

3.    If in doubt choose the ‘longest option’. Question designers often cannot make a right option any shorter, but have complete freedom with wrong options.

4.    Look for similarities in options and eliminate outliers (in bold) e.g. 4p-q, 2p+q, 4p+q, 3p+q.

5.    Now note that there’s only one ‘-‘, which makes 4p+q more likely. Look for these internal patterns.

6.    All of the above’ is likely to be correct. For it to be correct the writer has to design options that were all correct, so, if you can’t spot any wrong answers, or see that two or more are correct, it increases the probability of ‘All of the above’ being correct. Similarly with ‘None of the above’.

7.    Choose a middle order option i.e. out of 100, 150. 200, 250, choose 150 or 200. Designers tend to have a bias, where right answers tend to be lower than the highest and higher than the lowest option.

8.    For questions that demand an ‘except’ or ‘not’, mark each option with a T for true and F for false against each option. And underline the word ‘not’ as it’s sometimes missed.

9.    If there’s a typo or punctuation error, the option is likely to be wrong. Writers tend to proofread correct answers only.

10.  Look for grammatical agreement between the question and its options; ‘An.....’ and words starting with vowels or agreement between subject, object or verb.

11.  Go with your first impression. The more you read, the more you tend to read into the wrong options.

12.  If you’re stuck, go with the ‘Least bad rule’. Eliminate least likely answers first.

13.  Look for clues about answers from other questions. Designers often, unintentionally, put clues, even answers, to questions in other questions.

14.  If you’ve never heard of the answer, it’s likely to be made up and incorrect.

15.  First cover the options and try to answer. Prevents being misled by clever wrong options.

16.  If two options are opposites, one is likely to be correct. Designers first made up option is likely to be the correct option’s opposite.

17.  Favour options with careful qualifiers, such as ‘sometimes, occasionally etc.’ as tested knowledge usually has more finite than absolute qualities.

18.  Conversely, be wary of options with absolute qualifiers, such as ‘always, never etc’. As these are often too definite to be reasonably correct.

19.  Always guess, unless there is a penalty. It’s a 1 in 4 chance, so don’t give it up.

20.  Eliminate obvious answer on 4 options then guess, don’t fail to answer. This reduces the odds from ‘1 in 4’ to ‘1 in 3’. Far better than just guessing or not answering, depending on any penalty scores for wrong answers.

None of the above

This crib sheet can be used by question designers to improve their tests. Good students put themselves in the shoes of the test designer to improve their chance, so the more you know about their techniques, the better designer you’ll be.

I still see binary option questions with ‘Try again’ logic, grammatical disagreement and stupid options. Some time back in this blog, after they refused to respond when I emailed the mistakes through, I had a go at BBC Bitesize’s science tests, as they were riddled with these errors. 140 comments later, it still pops up on the home page when you go to BBC Bitesize through Google.

Writing good multiple choice questions is not easy. What’s easy is simply extracting all the nouns, objects and quantities, then testing for recall. The trick is to push beyond this to test understanding. It’s not the ‘what’ but the ‘why’ that often matters but remains untested.

Why questions matter

Professor Dylan Wiliam, Deputy Director of the Institute of Education, Professor of Educational Assessment gave a brilliant ALT talk (Seb Schmoller put me on to this) on what calls ‘hinge questions’, questions that literally diagnose poor understanding. He explains how one can use these questions as powerful verbal test items in a classroom, where it is difficult to diagnose 30 kids quickly. This is a technique every teacher should learn.

The ball sitting on a table is not moving. It’s not moving because:

A. No forces are pushing or pulling on the ball.

B. Gravity is pulling down, but the table is in the way.

C. The table pushes up with the same force that gravity pulls down.

D. Gravity is holding it on to the table.

E. There’s a force inside the ball keeping it from rolling off the table.

This question not only catches common misconceptions, it diagnoses between those who have understood the ‘physics’. C is correct.

What can we do to preserve the ozone layer?

A. Reduce the amount of carbon dioxide in the air

B. Reduce the greenhouse effect

C. Stop cutting down the rainforest

D. Properly dispose of air conditioners and fridges

Looks like the designer ran out of options and put the last item in to make up the numbers, but it’s actually the right answer. Interestingly, this was one of dozens of mistakes in BBC Bitesize,

Which of the following is NOT an effect of burning fossil fuels?

A. global warning

B. ozone depletion

C. acid rain

D. smog

E. fog (right according to BBC)

Ozone depletion is also correct as the result of CFCs which are completely artificial (they did not exist in nature prior to synthesis by humans). They were used in air conditioning/cooling units, as aerosol spray propellants prior to the 1980s, and in the cleaning processes of delicate electronic equipment. They are not the result of burning fossil fuels.

Wiliam’s point about the imortance of classroom questioning, is that; 

“The variability at teacher level is about four times the variability at school level. If you get one of the best teachers, you will learn in six months what an average teacher will take a year to teach you. If you get one of the worst teachers, that same learning will take you two years. There’s a four-fold difference in the speed of learning created by the most and the least effective teachers. And it’s not class size, it’s not between class grouping, it’s not within class grouping – it’s the quality of the teacher.”

This led him to determine what separates good from bad teachers.

“And actually, new teachers are actually pretty bad. You don’t really learn to teach at all well until you’re six or seven years into the profession. And some recent data from Australia shows that the amount of value added by teachers actually carries on increasing for about twenty years.”

And here’s a brilliant paragraph.

“The key concept here—the big trap—is that teachers do not create learning. That’s true teachers do not create learning, and yet most teachers behave as if they do. Learners create learning. Teachers create the conditions under which learning can take place. Our schools don’t function like that, which is why somebody once joked that schools are places where kids go to watch teachers work.”

The solution, given the fact that reducing clss sizes is incredibly expensive, is to use diagnistic 'hinge' questions. This accelerates the teacher's knowledge of the state of learning of the learners and accelerates the learning.

Dylan William also co-authored, with professor Paul Blackgave, the brilliant Inside the Black Box: Raising Standards through Classroom Assessment, another ‘should be compulsory’ text for educators. This makes the obvious point that far too much teaching is simply 'chalk and talk'. If you don't believe this walk into any school and you'll see it in practice. It's a manifesto for more formative assessment.

Why questions matter

What matters? All of the above and more. Questions really do matter in learning. 

Questions and curiosity

First, they stimulate curiosity. Almost all of my learning as an adult has this dynamic. Something intigues me and I follow it up as I'm curious to find the answer. This is the great joy of having the internet as a resource. It has made this type of inquiry and research possible.

Questions and diagnosis

Good qestions diagnose your strengths and weaknesses. You don't know what you don't know and questions uncover the often uncomfortable truth that you know less than you thought you know.

Questions and improvement

Questions and searching for answers are fundamental to the process of learning. Roger Schank has been using this apporach in all sorts of contexts, and this truly structured Socratic approach, works well when used by a skilled practitioner. 

Questions and motivation

To create the conditions for learning, as opposed to just delivering content, questions are the true stimulus. 

Yet, despite these advantages, few have the real skills to either construct or deliver formative or summative feedback at the level necessary for true learning. It's a real skill.

 

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Monday, November 10, 2008

Email makes road sign











Another brilliant example of blur between the real and unreal. When the Welsh transport department emailed this text for translation, what they actually put on the sign was:

"I am not in at the moment. Send any work to be translated."

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Sex in Second Life ruining marriages

I love this tale of the blurring of the real and unreal

Sexual couplings in Second Life are fraying real  marriages
William Saletan gives us this example from Slate. Counselors are "seeing a growing number of marriages dissolve over virtual infidelity." One wife says her husband's avatar's marriage to another woman's avatar is cheating; he says he isn't. 

His arguments: 1) It's just a game. 2) He has never met the woman behind the other avatar and doesn't plan to meet her. 3) His participation in Second Life is no different from his real wife watching TV. 

Her arguments: 1) The virtual marriage includes a joint mortgage, dogs, and spending hours together. 2) The husband and the other woman spend real money on each other's avatars. 3) The other woman says, "There's a huge trust between us. We'll tell each other everything." 4) The husband met his real wife online in the first place. 5) His virtual avatar is all about lingerie, nude dancers, and redheads, which is fake wife is but his real wife isn't. 6) He's spending all day in Second Life and ignoring his real wife. Wife's summary: "When it's from six in the morning until two in the morning, that's not a hobby, that's your life." 

Human Nature's view: Leave him. 

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Sunday, November 09, 2008

Best 'Rapid' software ever!




Best ‘Rapid’ software ever?

Forget ‘Rapid’, this hell-for-leather software must be the quickest and easiest course builder on the market. ‘Rocket Coursebuilder’ promises you full courses on any subject in minutes, yes minutes, with unlimited licences, all for $9.99.

The tool has six software modules, which you can mix and match to create your own courses (classroom and/or e-learning), without any prior knowledge or training. The truly amazing feature is the fact that you need no subject matter experts or expertise, the software does it all. Blend the following components in any order on any subject and, hey presto, you’ll have a corporate classroom training course quicker than Jesus turned water into wine. 

 ‘C’reator

First a quick dose of alliteration. ‘C’ word creator puts the ‘C’ into courseware. The creator selects from a considerable database of ‘c’ words including;  creativity, challenge, commitment, communication, compassion, cooperation, collaboration, connections, culture, conflict, clarity, concise, context, competence, change, chemistry, contribute, critique, compelling, coordination, consultation, community etc. It takes five of these, randomly, and inserts the phrase, ‘The 5 ‘Cs of..............’ In fact, pick any letter, apart from those pesky ones at the end of the alphabet, and’C’reator will define your course structure in seconds.

Shape Sharpener

First step is to choose from the menu of a ‘square, triangle or circle’. Then choose the number of segments and shove in words (preferably starting with the same letter). For hierarchies, it recommends triangles with the important thing at the top and the rubbish category at the bottom. Something like Maslow’s hierarchy of the bleeding obvious is used as an exemplary model. Or there’s the interlocking circle of arrows, always good for the continuous process, because not many people realise that things in life go on and on and on and on and on. The square with four quadrants is also available, as we all know that anything in the world of knowledge and skills can be split into four things with two axes.

Quotator

Zipping up a good quote or two, culled from the quotes database, gives an atmosphere of intellectual seriousness or credibility, especially if it’s by Aristotle, Samuel Johnson or Einstein. For every one of these you’ll also need a lighter touch, something by Groucho Marx always goes down well. It needn’t be relevant, just amusing. If you’re talking about the future of anything, there’s quotes from the likes of the IMBs CEO who thought there’d only be the need for five computers in the world (this is a sure-fire winner, as no one is likely to have heard it before).

Cartoons Cart

You can pull in a cartoon from the Cartoon Cart in seconds. Just type in the level of your audience and subject, and a Dilbert or Doonesbury cartoon, that need only be distantly related to the topic, will pop up. This lightens things up. Everyone loves a cartoon but Peanuts may is deemed too lightweight for all but Leadership courses and call centre staff. Mad, The Far Side and The Simpsons are reserved for techies.

Breakout Builder

To give the illusion of collaboration and, let’s face it, this gets the students do all the work, an online breakout planner is included. Simply pop in a nice open question(s), and this software will split trainees into groups, allow them to vote on a chair online, provide a discussion forum, then the voted chair reports back online (no writing it all on flipcharts and pinning them around the walls with bluetack ruining the walls). The software then promises to emails the results to all participants (one particularly realistic feature is that it doesn’t actually send them anything at all).

Assessinator

The final module deals with assessment and provides multiple choice questions that can be peppered throughout the course (formative assessment) or at the end (summative assessment). It generates multiple choice questions by pulling out stuff from the web, creating questions such as ‘Rank these in order of importance’ or ‘Which of the following is relevant to...’ Even better is the options creator which automatically generates four options; one completely stupid, a couple of likely suspects and the right answer.

Even smarter than all of these six modules is the ‘Happy Sheet Generator’, which tracks the trainees’ mood by getting them to choose from rows of emoticons. These results are then translated into a full report with bar chart graphs, statistics and business impact scores, all of which can be handed over to the CEO.

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Thursday, November 06, 2008

Did McCain have better learning policies?

Interesting postscript to US election. Turns out McCain had more progressive educational ideas in technology than Obama.


McCain was far more radical and progressive in e-learning. He supported expanding virtual learning by reforming the "Enhancing Education Through Technology Program," with an initial $500 million in current federal funds to build new virtual schools and support the development of online course offerings for students. He said he would allocate $250 million to support states that commit to expanding online education opportunities and proposes offering $250 million to help students pay for online tutors or enrol in virtual schools. On top of this low-income students would be eligible to receive up to $4,000 to enrol in an online course, SAT/ACT prep course, credit recovery or tutoring services offered by a virtual provider. Obama has no policies in this area.


Both voted for and support Bush’s No Child Left Behind (NCLB), with some adjustments, no difference there. Both want to fund more teacher training, get better qualified people teaching and increase more accountability into teaching, no difference there. 


The real difference comes in Obama’s Early childhood education: where he wants to invest $10 billion a year to increase the number of children eligible for Early Head Start, increase access to preschool, and provide affordable and quality child care. He also proposes to increase the child and dependent care tax credit.  It may also surprise some that Obama is a keen supporter for Charter schools that receive funding from sources other than the state and get autonomy in return (same as our Foundation Schools), doubling the funding. This is part of his policy to increase choice for parents on what schools they can send their children to.


Don’t get me wrong, I’m a huge Obama fan, but on education his policies seem predictable and a bit limp. For someone who won the election on the back of the smart use of technology he’s really missed a trick here in education and training.

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